FAQ
Frequently Asked Questions (FAQ)
Welcome to Zeliix. Below are answers to some of the most common questions about our products, orders, shipping, payments, and customer support. If you need additional assistance, we're always happy to help.
About Zeliix
What does Zeliix sell?
Zeliix specializes in high-quality replacement refrigerator water filters and related accessories for compatible refrigerator models. Our goal is to provide dependable products that help you enjoy cleaner, fresher-tasting water at home.
How do I know which filter fits my refrigerator?
Each product page includes compatibility information. Before placing an order, please verify your refrigerator model number and filter model to ensure the correct replacement filter is selected.
Orders
How do I place an order?
Simply browse our products, add your desired item to your cart, and proceed to checkout. After your payment is successfully processed, you will receive an order confirmation email.
Can I change or cancel my order?
Yes. Order changes or cancellations can be requested within 12 hours of placing your order. Once an order has entered processing, changes or cancellations may no longer be possible.
Shipping & Delivery
How long does delivery take?
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Order Processing: 1 Business Day
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Standard Shipping: 2–3 Business Days
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Estimated Total Delivery: 3–4 Business Days
Delivery times are estimates and may vary depending on your location and carrier operations.
Do you offer free shipping?
Yes. We provide FREE Standard Shipping on all orders shipped within the United States.
Where do you ship?
We currently ship to all 50 U.S. states, including Alaska and Hawaii.
At this time, we do not ship internationally, to P.O. Boxes, or to APO/FPO addresses.
Will I receive tracking information?
Yes. Once your order has shipped, you'll receive a tracking number by email. Tracking information may take 24–72 hours to become available.
Payments
Which payment methods do you accept?
We accept:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Shop Pay
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Apple Pay
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Google Pay
All transactions are processed securely in United States Dollars (USD).
Is my payment information secure?
Yes. Our website uses SSL encryption to protect your information during checkout. We do not store your credit or debit card information.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for eligible items. Please review our Return & Refund Policy for complete details and return instructions.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect:
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Contact us within 48 hours of delivery.
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Include your order number.
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Send clear photos of the product and packaging.
Our team will review your request and provide an appropriate solution.
Product Questions
How often should I replace my refrigerator water filter?
Most refrigerator water filters should be replaced approximately every 6 months or according to your refrigerator manufacturer's recommendation. Actual replacement frequency may vary depending on water quality and usage.
Are your filters OEM products?
Unless specifically stated on the product page, our products are compatible replacement filters designed to fit compatible refrigerator models. Please review each product description for compatibility information before purchasing.
Privacy & Security
Do you sell my personal information?
No. Zeliix does not sell personal information for monetary compensation.
Certain website technologies used for analytics, payment processing, shipping, or advertising may involve limited data sharing as permitted by applicable privacy laws. Please refer to our Privacy Policy for more information.
How can I contact you regarding privacy concerns?
You may contact us anytime at help@zeliix.com, and we'll be happy to assist you.
Contact & Support
How can I contact Zeliix?
We're here to help.
Email: help@zeliix.com
Phone: +1 (678) 825-9897
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)
Response Time: Within 24–48 business hours
Where is Zeliix located?
Zeliix
1450 E Francis St
Ontario, California 91761
United States
Still Need Help?
If you couldn't find the answer you were looking for, please contact our customer support team. We're committed to providing prompt, professional assistance and making your shopping experience with Zeliix as smooth and reliable as possible.