Terms of Service

Welcome to Zeliix.

These Terms of Service ("Terms") govern your access to and use of the Zeliix website, products, and services. Throughout these Terms, the words "Zeliix," "we," "us," and "our" refer to Zeliix.

Our online store is powered by Shopify, which enables us to provide a secure and reliable shopping experience.

By accessing our website or placing an order, you agree to these Terms of Service and our related policies. If you do not agree with these Terms, please do not use our website or services.

1. Eligibility & Account

By using our website, you confirm that you are at least the age of majority in your state or place of residence.

When placing an order, you agree to provide accurate, current, and complete billing, shipping, and payment information.

You are responsible for maintaining the confidentiality of your account information and for all activities conducted through your account.

2. Products

Zeliix specializes in replacement refrigerator water filters and related accessories.

We make every effort to display accurate product descriptions, specifications, compatibility information, and images. However:

Product images are for illustration purposes and may vary slightly.
Packaging may change without prior notice.
Customers are responsible for confirming compatibility with their refrigerator model before purchasing.

We reserve the right to modify, discontinue, or limit any product at any time.

3. Orders

Submitting an order constitutes an offer to purchase our products.

We reserve the right to accept, refuse, or cancel any order for reasons including, but not limited to:

Product availability
Pricing errors
Suspected fraud
Payment authorization issues

Your order is considered accepted only after payment has been successfully processed and an order confirmation email has been sent.

4. Pricing & Payments

All prices are displayed in United States Dollars (USD).

Applicable taxes, shipping charges, and other fees, if any, will be calculated during checkout before payment is completed.

We reserve the right to update prices at any time without prior notice.

5. Shipping & Delivery

Estimated processing and delivery times are provided for convenience and are not guaranteed.

Delivery delays may occur due to:

Weather conditions
Carrier delays
High shipping volumes
Other circumstances beyond our reasonable control

Please refer to our Shipping Policy for complete shipping information.

6. Returns & Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

By placing an order, you acknowledge that you have reviewed and agreed to that policy.

7. Intellectual Property

All content on the Zeliix website, including text, graphics, logos, images, icons, product descriptions, and website design, is the property of Zeliix or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used for commercial purposes without our prior written permission.

8. Third-Party Services

Our website may provide access to third-party services or links for your convenience.

We are not responsible for the content, policies, products, or services offered by third-party websites or providers.

Your use of third-party services is at your own risk.

9. Shopify Platform

Our online store is hosted by Shopify.

While Shopify provides the e-commerce platform used to process orders, all purchases are made directly between you and Zeliix.

Shopify is not responsible for our products, customer service, shipping, returns, or any transaction between you and Zeliix.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Reviews & Feedback

If you submit product reviews, comments, suggestions, or other feedback, you grant Zeliix the right to use, reproduce, and display that content in accordance with applicable laws.

You agree not to submit content that is unlawful, misleading, abusive, or infringes upon the rights of others.

12. Errors & Corrections

We reserve the right to correct any typographical errors, pricing mistakes, product information inaccuracies, or omissions at any time without prior notice.

If an error affects your order, we may contact you or cancel the order and issue a full refund when appropriate.

13. Prohibited Uses

You agree not to use our website or services to:

Violate any applicable laws or regulations
Infringe intellectual property rights
Transmit viruses or malicious software
Attempt unauthorized access to our systems
Engage in fraudulent or abusive activities

Violation of these Terms may result in suspension or termination of your access.

14. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law.

Except where required by law, Zeliix makes no warranties, express or implied, regarding the uninterrupted operation of the website or the suitability of products for any particular purpose.

15. Limitation of Liability

To the fullest extent permitted by law, Zeliix shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

16. Indemnification

You agree to indemnify and hold harmless Zeliix, its employees, affiliates, and service providers from any claims, damages, or expenses arising from your misuse of the website or violation of these Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of the United States, without regard to conflict of law principles.

19. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Any changes become effective immediately upon publication on this website. Continued use of our website constitutes acceptance of the revised Terms.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Zeliix

Address:
1450 E Francis St,
Ontario, California 91761, United States

Email: help@zeliix.com

Phone: +1 (678) 825-9897

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)

Response Time: Within 24–48 business hours