Shop Zeliix — Premium Refrigerator Water Filters for Cleaner, Fresher Water
+1 (678) 825-9897 help@zeliix.com
Shop Zeliix — Premium Refrigerator Water Filters for Cleaner, Fresher Water

Shipping Policy

Thank you for shopping with Zeliix. We are committed to delivering your order quickly, securely, and efficiently. Please review our shipping policy before placing your order.

Order Processing

  • Orders are processed within 1 business day after payment has been successfully confirmed.

  • Orders placed before 5:00 PM Pacific Time (PT) on business days typically begin processing the same day.

  • Orders placed after the daily cut-off time, on weekends, or on public holidays will be processed on the next business day.

Shipping Time

Standard Shipping (United States)

  • Processing Time: 1 Business Day

  • Estimated Shipping Time: 2–3 Business Days

  • Estimated Total Delivery Time: 3–4 Business Days

Delivery times are estimates and may vary depending on your location, carrier operations, and product availability.

Shipping Cost

Shipping Method Delivery Time Cost
Free Standard Shipping 3–4 Business Days FREE

Shipping Destinations

We currently ship to all 50 U.S. states, including:

  • Alabama through Wyoming

  • Alaska

  • Hawaii

Please note:

  • Deliveries to Alaska and Hawaii may require additional transit time.

  • We do not ship to:

    • P.O. Boxes

    • APO/FPO addresses

    • International destinations

Shipping Carriers

We work with trusted shipping partners, which may include:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other regional delivery carriers when appropriate

The carrier used for your shipment is selected based on your delivery location and product availability.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to become available after your package has been dispatched.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different fulfillment locations. If this happens, you will receive separate tracking information for each shipment.

Shipping Delays

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather

  • Carrier service disruptions

  • High shipping volumes during holidays or promotional periods

  • Other unforeseen logistical delays

We appreciate your patience and will gladly assist if you need help tracking your shipment.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us within 12 hours of placing your order.

Once an order has entered processing or has been shipped, we may not be able to make changes or cancel it.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

We will review your request and provide an appropriate solution.

Returns & Refunds

For information regarding returns, exchanges, and refunds, please refer to our Return & Refund Policy.

Contact Us

If you have any questions about shipping or your order, our customer support team is here to help.

Zeliix

Address:
1450 E Francis St,
Ontario, California 91761, United States

Email: help@zeliix.com

Phone: +1 (678) 825-9897

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)

Response Time: Within 24–48 business hours