Refund Policy
This Return & Refund Policy applies to all purchases made through Zeliix and shipped within the United States.
At Zeliix, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return, your item must:
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Be unused and in its original condition
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Be returned with the original packaging whenever possible
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Include proof of purchase, such as your order number or order confirmation
Items Not Eligible for Return
The following items cannot be returned:
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Gift cards
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Personalized or custom-made products
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Clearance or final sale items
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Products that have been used, damaged by misuse, or are not in their original condition
How to Request a Return
To begin a return, please contact our customer support team before sending your item back.
Email: help@zeliix.com
Please include:
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Your order number
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The reason for your return
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Photos of the item if it is damaged, defective, or incorrect
Our team will review your request and provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless:
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The product arrived damaged
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The product is defective
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You received the wrong item
In these situations, Zeliix will provide an appropriate solution, which may include covering the return shipping cost.
We recommend using a trackable shipping service, as we cannot be responsible for returns that are lost during transit.
Exchanges
We replace items only when they arrive damaged, defective, or if an incorrect item was shipped.
If you need an exchange, please contact us before returning the item so our support team can assist you.
Damaged, Defective, or Incorrect Orders
Please inspect your package upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include clear photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.
Refund Process
After we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
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Refunds will be issued to your original payment method.
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Refunds are typically processed within 10 business days after approval.
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The time required for the funds to appear in your account depends on your bank or payment provider.
Delayed or Missing Refunds
If you have not received your refund after it has been approved:
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Check your bank account.
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Contact your credit card company or payment provider.
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Contact your bank, as processing times may vary.
If you still need assistance, please contact us.
Contact Us
If you have any questions regarding returns or refunds, our support team is happy to assist you.
Zeliix
Address:
1450 E Francis St,
Ontario, California 91761, United States
Email: help@zeliix.com
Phone: +1 (678) 825-9897
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)
Response Time: Within 24–48 business hours